PAY SQUARE

I would like to bring to the notice of People the advantages (?) of utilising the services of Agencies who make tall claims of taking care of People's problems, as these poor creatures (mostly IT sector )either dont have time or not knowledgeable about the Government procedures.Take for example a simple thing of changing the Sur Name (Post marriage) on The PAN Card. Income Tax people say that it takes just 15 Days to issue the name change ( Provided all documents--marriage certificate, Residence proof etc) are submitted along with the original PAN card . This is exactly done by my daughter-in-law on one of those unfortunate days 24.11.2005 .(please note its 2005 and not 2006 !!!) to Pay Square( the so called Pay Roll People ). We gave the the Gestation period and enquired on 14 th Feb .about the status. They told there is Father's mismatch (Thank God only in Name !!! )and that we should go to UTI office in Pune and that we would get the PAN in 7 Days !! Anyway Paysquare was kind enough to collect all relevant documents and resubmit to UTI. Now this process of resubmitting the documentary proof of ancestral history has been done two more times. At the end of it all, Pay Square ( PayRoll people !!! ) say that its just their job is only to courier the things to UTI and that we have to follow it up. If we have the time in the first place, we would noy have gone to these chaps for Service. If they cannot facilitate the whole process why should they take up these jobs ? Another thing is that they have different characters to do these jobs !! Nobody is sure what the other does !!!

Finally I have taken up the case and after about 5 visits to local UTI office, innumerable phone calls to Mumbai ( local UTI says they are helpless !!! ) and a visit to Income Tax Office near Sadhu Vaswani Statue and a final confirmation from UTI Mumbai that the revised Card has been couriered.Again the PAN card has gone into a spin and it was in Space for three more days as UTI has given to the wrong couriers!!! The story has a happy ending. We got the revised PAN card on 7 - 10--2006.
Who is going to pay my expenses incurred for my visits to UTI & Income Tax office and various phone bills ?
I am writing all this so that no one will be lured by tall claims made by these Agencies. UTI office is open on Saturdays also and anybody can walk in and do the job personally and avoid all this anxiety and mental torture.
Thank God we got the card before the First Anniversary( No credit for PAY SQUARE (THE PAY ROLL PEOPLE !!!! )